Call & Contact Centre Recruitment

Call & Contact Centre Recruitment

Welcome to Contract Scotland's Call & Contact Centre Recruitment page.

On this page, you will find everything you need to know about our call and contact centre recruitment service and who to reach out to if you'd like more information. So if you're looking to work with a multi award-winning recruitment partner to help source contact agents, managers and beyond, then look no further.

With over 30 years in the business, we understand the importance of hiring quality staff.

Your staff are often the first point of contact for your customers, and you expect them to represent and protect your business and its hard-earned reputation! In today's world, the customer experience is everything, especially for a service-based business like yours.

One bad experience can result in a lost customer, so you need staff you can trust.

How We Can Help

Your business, objectives, and processes are unique and should be treated as such, so we’ll work with you to build a bespoke plan around you and your goals.

Our approach is different to that of our competitors. We’re not just an agency or CV matching service; we’re a consultancy. This means we take a more detailed and thorough approach to recruitment, and you get a better quality service.

Download our brochure

What To Expect

With the need for high-volume recruitment campaigns and sometimes at short notice, it's understandable why hiring managers rely on external recruiters and agencies for support.

As a recruitment consultancy, we'll actively listen to understand and identify the key issues you are facing in your business, such as:

• Struggling to recruit for key positions such as entry or mid-management level
• Attracting candidates with the required skill set
• The attitude and motivation of staff
• Employee engagement
• Staff retention issues
• Existing convoluted recruitment processes
• Salary & benefits packages

and then we'll work with you to create a plan of action, entirely built around you and your objectives.

Client Case Study & Testimonial

We're currently working with the largest hedge fund and private equity administrator in the world, exclusively supporting their Scottish contact centres based in the central belt. For more information about our work with them, check out our case study and testimonial below.

Our latest Call & Contact Centre roles

We don't advertise all of our vacancies online due to the extensive size of our candidate network. If you don't see the job you're looking for, either contact a member of our specialist team below or upload a copy of your most recent CV here.

Call & Contact Centre Salaries

call and contact agent centre salary review

Call & Contact Centre 2023 Salary Review

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