The ideal candidate will have a proven track record in retention and winning back lapsed clients through outbound calling – this is the first position of its kind within our client’s Cumbernauld office. Therefore a fantastic opportunity to lay down the blueprint for future growth in this area.
Your role as a Senior Client Manager will be to utilise your strong relationship management skills to support a key group of clients; via face-to-face meetings, telephone/ Zoom calls and email. You will be preventing the need for escalation by engaging in regular dialogue with their senior team. Based in Stirling, a key requirement of the role is to build and maintain excellent working relationships with senior clients across a variety of locations; as determined on a needs basis.
£27.6k per year + Potential on tracking earnings of £34,500 (25% of base salary
Cumbernauld
£35k - 42k per year
Stirling
Business Development Executive
Key points:
- Office working Monday to Friday – No hybrid working
- Base Salary £27,600, with potential on tracking earnings of £34,500 (25% of base salary)
- Must have experience in volume outbound communication via phone/email
We are seeking a candidate with experience in sales and retention to join our client’s team in Cumbernauld, which operates within the hospitality supply chain sector. The ideal candidate will have a proven track record in retention and winning back lapsed clients through outbound calling – this is the first position of its kind within our client’s Cumbernauld office. Therefore a fantastic opportunity to lay down the blueprint for future growth in this area.
Responsibilities:
- Work closely with the wider team to follow up on new business leads
- Build and maintain relationships with existing clients to ensure repeat business
- Proactively identify opportunities to win back lapsed clients
- Conduct outbound calling to reestablish contact with lost/previous clients, with the intention of converting them back to using our products and services
Requirements:
- Proven track record in retention and winning back lapsed clients through outbound calling.
- Strong communication skills
- Ability to work independently and as part of a team
- Strong negotiation skills.
- Ability to prioritise and manage multiple tasks simultaneously
- Experience using CRM systems
If you are an experienced Outbound Retention Advisor passionate about winning and retaining clients, we would love to hear from you.
Please apply with your up-to-date CV.
Legal Information:
Contract Scotland acts as an employment agency for permanent work and acts as an employment business for temporary work.
For roles in Scotland/the UK, applicants must be eligible to live and work in the UK.
At Contract Scotland, we value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.