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Community Contact Assistant

Location: Clackmannanshire
Salary: £12 per hour + Flexible working pattern
Benefits: Flexible working pattern
Reference: J44086
Contract Type: Temporary
Working Hours: Part-time
Created: 7th June 2024
Closing: 5th July 2024

Are you passionate about making a real difference in the community? We’re on the lookout for a part-time Community Contact Assistant to join our client in the Clackmannanshire area on a fixed-term basis until March 2025.

Key information:

  • 20 hours per week – Flexible on days and times
  • Location: Clackmannanshire – The client supports hybrid/home-working
  • Predominantly phone call orientated – No cold calling
  • Immediate start available if successful at the interview stage

In this position, you will be connecting with those in the community to ensure they have access to essential services and programs. You’ll schedule, confirm, and follow up with them, helping them take full advantage of courses and workshops that can change their lives. Your contribution will be instrumental in enhancing their engagement throughout their journey, and by capturing their feedback, you’ll help the wider team make changes to enhance the services available to the community.

Key Tasks Include:

– Reaching out and arranging client appointments.

– Ensuring attendance of clients at various courses.

– Keeping accurate records of interactions and appointments.

– Gathering data to track engagement and report on outcomes.

– Providing heartfelt service and ensuring a positive experience for everyone involved.

We Need Someone With:

– A knack for engaging with people via telephone and email

– Organisational skills that keep everything ticking along nicely.

– A grip on CRM systems – you’re tech-savvy enough to track details accurately.

– A self-motivated attitude to your workload

Please send your CV, if you feel you would fit the criteria above.

Legal Information:
We act as an employment agency for permanent work and as an employment business for temporary work.

For roles in the UK, applicants must be eligible to live and work in the UK.

We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.