This is a busy role where you will support the team to deliver an excellent plant provision to the wider business. This would suit a proactive, process-driven person with good communication skills.

We are looking for resilient candidates, who thrive on problem solving and achieving high levels of customer satisfaction.

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Customer Care Administrator

Location: Stirling
Salary: Market related
Benefits: Benefits Package
Reference: J43975
Contract Type: Permanent
Working Hours: Full-time
Created: 15th May 2024
Closing: 12th June 2024

Contract Scotland currently have a great opportunity for a Customer Care Administrator to join a private housing developer based in Stirling, on a permanent basis. Our client pride themselves on offering outstanding service, alongside exceptional design and quality to their customers. The purpose of the role is to provide the highest standard of customer service.

We are looking for resilient candidates, who thrive on problem solving and achieving high levels of customer satisfaction.

The successful candidate will take ownership of the role and the brand and you will be expected to liaise with internal and external stakeholders, manage customer queries and set expectations, procedure management and delegation of any defects, liaise with customers and contractors to ensure works is carried out according to process, handle escalations as and where required, ensuring all industry standards are met (NHBC Regulations), ad-hoc site visits and creating letters, emails, reports and spreadsheets 

What do you need to apply?

  • Ideally, you will come with a basic understanding of construction/housing processes, however, this is not essential
  • Successful candidates will be strong-willed, you must be able to drive things forward, make decisions on the spot and adequately assess the needs of the Customer
  • Experience within a similar role

If you feel you have the skillset for this position, then apply via the advert. Equally, you can call us on 01786 446651.

Legal Information:
We act as an employment agency for permanent work and as an employment business for temporary work.

For roles in the UK, applicants must be eligible to live and work in the UK.

We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.