Customer Care Coordinator
Are you looking for a new challenge? And wish to join well-respected organisation, who value their employees and a team which drives innovation?
Contract Scotland currently have a great opportunity for a Customer Care Coordinator to join a repeatable housing developer based in South Lanarkshire. Within the housing industry, Customer Care is instrumental to the organisations success……… Our client understand the importance of this and are determined to offer a high quality service/get it right.
The successful candidate will take ownership of the role and the brand and you will be expected to liaise with internal and external stakeholders, manage customer queries and set expectations, procedure management and delegation of any defects, liaising with customers and contractors ensuring works are carried out according to process, handle escalations as and where required, ensuring all industry standards are met (NHBC Regulations) and ad-hoc site visits.
What do you need to apply?
Ideally you will come with a basic understanding of construction processes, however this is not essential
Successful candidates will be strong willed, you must be able to drive things forward, make decisions on the spot and adequately asses the needs of the Customer
Ideally you will come with knowledge of NHBC Regulations and COINS
Experience within a similar role
If you would like to apply, please submit your CV to Nicole or call in on 01786 446651 for a discussion.
Contract Scotland offers both the services of an employment agency for permanent work and an employment business for temporary work.
We can only deal with applications from Candidates who are eligible to work in the UK and are current UK residents.
We are committed to equal opportunities and diversity for our employees, temporary workers and work seekers. Individuals are only assessed on their individual merits and suitability to a position irrespective of race, gender, disability, age, faith or sexual orientation.