Customer Care Coordinator - NVE/J19176

Customer Care Coordinator

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Contract Scotland are recruiting for a market leading main contractor within the Residential Sector, as they look to appoint a Customer Care Coordinator to join the team Lanarkshire. The successful candidate will take ownership of the role and the brand and you will be expected to liaise with internal and external stakeholders, manage customer queries and set expectations, procedure management and delegation of any defects, liaising with customers and contractors ensuring works are carried out according to process, handle escalations as and where required, ensuring all industry standards are met (NHBC Regulations) and ad-hoc site visits

What do you need to apply?
• Ideally you will come with a basic understanding of construction processes, however this is not essential
• Successful candidates will be strong willed, you must be able to drive things forward, make decisions on the spot and adequately asses the needs of the Customer
• Ideally you will come with knowledge of NHBC Regulations and COINS
• Experience within a similar role
If you would like to apply, please submit your CV to Nicole or call in on 01786 446651 for a discussion.

Legal Information:

Contract Scotland offers both the services of an employment agency for permanent work and an employment business for temporary work.

We can only deal with applications from Candidates who are eligible to work in the UK and are current UK residents.

We are committed to equal opportunities and diversity for our employees, temporary workers and work seekers. Individuals are only assessed on their individual merits and suitability to a position irrespective of race, gender, disability, age, faith or sexual orientation.
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Nicole Verden-Glenn
Senior Recruitment Consultant

Nicole, joining Contract Scotland in 2016 as a Recruitment Resourcer, assisted/contributed towards making key placements within the civil engineering sector and progressed to Recruitment Consultant. In 2018, Nicole moved into our Shared Services division specialising in temporary and permanent recruitment. Shared Services launched in January 2017 as a result of high demand from existing clients and Nicole, now spends her time working within Administrative departments. Nicole likes achieving and seeing results for both her clients and candidates and thrives through offering the best possible service. Nicole is always chasing the next challenge and is keen to progress, further her knowledge and capabilities as well as expanding her market share within Shared Services.


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