Customer Liaison Manager - JMI/J19334

Customer Liaison Manager

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Do you have existing experience working with new homebuyers in the housebuilding industry?

This role needs someone with a knowledge of how a new home is constructed and finished, coupled with a passion for excellent customer service and experience working with customers who've recently purchased a home.

Perhaps you are working in site management but enjoy working closely with customers and would consider building a career in this area.

We are looking for a Customer Relationship Manager to join a well-established housebuilder with over 90 years' history in the industry.

You will be responsible for:

• Liaising with customers throughout their journey from the initial introduction call to seeing through any remedial works.
• Working with all parties to ensure that all issues are dealt with in a timely and efficient manner, ensuring that all remedial works are carried out at agreed times and completed to the required standard
• Managing the timescales for the response to the customer care issues
• Producing and maintaining all relevant documentation
• Attending meetings involving the NHBC, sales and construction teams.
• Attending regular site visits to carry out control inspections to ensure all new homes are of the standards expected before handover.

It is essential that you have previous customer care experience within a house building environment and have the ability and confidence to communicate and influence people at various levels. You must possess excellent interpersonal skills along with strong verbal and written communication skills.

This is an excellent opportunity to be part of a fast growing business with a strong presence in Scotland. You will be an integral member of the team and will have the opportunity to develop and grow within the business. You will be offered a competitive salary plus bonus and other additional benefits.

If you have the required customer care experience with a housebuilder and are interested in this opportunity, then please apply to Jade Mitchell.


Legal Information:

Contract Scotland offers both the services of an employment agency for permanent work and an employment business for temporary work.

We can only deal with applications from Candidates who are eligible to work in the UK and are current UK residents.

We are committed to equal opportunities and diversity for our employees, temporary workers and work seekers. Individuals are only assessed on their individual merits and suitability to a position irrespective of race, gender, disability, age, faith or sexual orientation.
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Jade Mitchell
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