Customer Service Advisor - JLA/J19257

Customer Service Advisor

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Are you a Customer Service professional, looking for the chance to work in a fun and friendly environment?

Do you love Customer Service but would love it even more if you didn't have to pick up the phone?

Are you immediately available for work?

Contract Scotland has an immediate opportunity for an experienced Customer Service Advisor to join our client, a sought after employer in the Perth area. This is a full time, temporary position which is on a week to week basis and requires someone who is available to start now.

Working as part of a friendly, professional Customer Service Team and reporting into a supportive and hands-on customer focussed Manager your role will include:

  • Managing all Customer Service Channels using language and tone relevant to the individual platform
  • Logging all activity in line with company processes and standards
  • Promoting additional services and digital tools available to service users
  • Providing support to colleagues based out with the main office, advising them of best course of action to ensure excellent service delivery is achieved
  • Delivering information and resolutions to customers, adhering to company policy and procedure
  • Working compliantly and in line with company policy including; Social Media, Privacy and Data Protection
  • Providing additional administrative support to the team and wider organisation, as required

You will be computer literate with a sound knowledge of social media platforms as well as the ability to pick up new systems and processes with ease. Previous customer service experience id essential for this role, ideally from a contact centre environment however all experience levels will be considered for the role. You must have a positive approach to work and will enjoy working as part of team. Although there are no KPI's involved in the role, an understanding of delivering work to meet agreed service levels would be a distinct advantage.

If you are available immediately and would love the chance to work with a fun, hardworking team please apply but submitting your CV.

Legal Information:

Contract Scotland offers both the services of an employment agency for permanent work and an employment business for temporary work.

We can only deal with applications from Candidates who are eligible to work in the UK and are current UK residents.

We are committed to equal opportunities and diversity for our employees, temporary workers and work seekers. Individuals are only assessed on their individual merits and suitability to a position irrespective of race, gender, disability, age, faith or sexual orientation.
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Julie Law
Managing Consultant


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